Solutions

Your trusted new age digital assistant

Your pathway to digital excellence in the modern banking era. Rapidly accelerate digital transformation and seamlessly integrate cutting-edge digital technologies to enhance customer experiences and maintain competitiveness.

Exclusively designed to assist banks with their day-to-day work and meet customer needs

Powering a number of banking giants

Truly smart interface

A seamless, interactive, and friendly user experience powered by the latest AI and analytics

Wide functionality & integration

Lime integrates with all your core systems to deliver virtually unlimited functionality

Personalized user experience

Customized interactions empower your people to always be at their best

Efficient workflow

Unifies core systems and eliminates manual processes to provide the highest levels of traceability

Mobile enabled

On location or on the go, your people will always enjoy all of Lime’s functionality

Secure data usage

Lime is designed with data security in mind and meets global industry security standards

Onboarding

Accelerate account and deposit expansion

Discover how Lime can streamline your online account opening process, facilitate instant deposit funding, and expedite customer onboarding to drive account and deposit growth.

Elevate onboarding excellence to maximize CASA

Empower your retail, SME and corporate clients with a seamless account opening experience, while leveraging data-driven cross-sell opportunities to boost revenue.

Realtime KYC and AML checks during the onboarding process

Leverage our ultra efficient Citric integrator capabilities to integrate with compliance software in Know-Your-Customer (KYC) / Anti Money Laundering (AML). Implement easy and automated decisioning using our orchestration capabilities to fast track onboarding.

Convenient and safe account onboarding

Lime onboarding is designed to facilitate rapid account openings through the implementation of extensive automation. Our orchestration capabilities connect to your downstream systems via API’s to minimize operational costs.

Lending

Digital lending

Serve your customers with their borrowing requirements on time and with speed.

Maximize loans granted with faster decision-making, all at a lower cost. Create seamless and enjoyable loan origination experiences that leave users delighted at every turn.

Easy-to-use loan applications

Reduce resistance and liberate your customers from tedious manual tasks through a seamlessly digital journey, where data is gathered, verified and assessed instantly.

Fostering transparency is essential in cultivating trust with your customers. Cultivate strong bonds by keeping clients informed about their progress and providing them with a convenient and secure channel to interact with their banker.

Ultra-fast approvals

Lime helps you to unburden your employees, minimize risk and errors, speed up the turnaround time, and lower costs with complete traceability, fully digitized document handling and workflow automation, easy-to-configure DA structures, and a highly configurable Credit Desicion Engine.

Consolidate all into the Lime Digital Core

It is time to leave single-point solutions in the past. Lime Digital Lending supports your digital transformation across multiple channels and products, from credit cards and home loans to personal loans, vehicle loans, small business loans, etc.
Start small and scale to deliver seamless, consistent experiences across all your lending, credit products, and lines of business.

Open to local fintechs

Partner with the world’s best solution providers who have a strong presence in your country.

Our solution comes pre-integrated with best-in-class fintech partners that are relevant to your country, so you can fast-track digital transformation.

Easily customize

Our Low Code/No Code platform provides the required plumbing to create/modify new journeys with ease. All you need to know is a bit of Javascript and your common sense.

Operations

Enhance your customer service operations

Free your customer front end teams from the hassle of juggling multiple system logins. Equip them with a comprehensive solution that not only streamlines their workflow but also provides all essential features for swift issue resolution and upselling opportunities, all within a single, unified platform.

Superior customer service

Lime Operations is a robust, out-of-the-box employee application designed to elevate your team’s performance. Packed with essential tools, Lime Operations, empowers your teams to enhance customer satisfaction and retention effortlessly.

One cohesive workplace

Increase efficiency with fewer applications

Consolidate all your customer data into one powerful app. This means your employees can spend less time juggling systems and more time efficiently resolving issues and providing personalized customer service.

With Lime, you get access to a comprehensive suite of features, including a customer 360 degree view, dispute management, real-time communication tools, upselling capabilities, exclusive offers, and much more!

Superior support

Act on behalf of customers

Empower your teams to deliver contextual assistance. Your teams can service customers in real-time, either at the branch or online.

Help is always in reach

Assist on any channel, in real-time

Service more customers via any channel, all from one unified system and at a lower cost. Instantly chat with customers, via partnered platforms such as WhatsApp, Viber, or Facebook Messenger in a highly secure manner with built-in traceability.

Collaborate with ease

Turn up the teamwork

Collaborate across teams within the application using messaging, task assignments and tracking, team roles, and permissions for front and back office teams.

Lime Operations helps your employees improve productivity and visibility with contextual conversational driven workflows so everyone can focus on providing superior customer service.

Ready to go

Easy to use, no learning curve

Lime has a superior user interface that is contextual and conversational based. This dramatically reduces the training time for new or existing employees.

Collections management

Maximize debt collections and boost revenue for your organization with a comprehensive platform. Debt is the most expensive cost center you’re not thinking about. We built the next big thing to help you recover debt and increase your bottom line.

Features

Lime Debt Collections, our flagship debt collections software solution, supports the whole debt lifecycle by automating routine processes and tasks. Lime offers a powerful decision-making engine that is powered by business rules and analytics, incorporating a rich set of metrics without the need for expensive software development or related IT costs. Its high degree of reconfigurability puts you in a better position to meet dynamic business environments, regulatory requirements, etc.

Data collection

A flexible data import module provides connectivity to many distinct data sources in order to build a complete customer profile in collections. Lime has integrations to world-leading core banking and lending management systems.

Strategies

Ability to define and change collections strategies quickly with zero technical expertise achieved through a user-friendly strategy design interface that allows business users to quickly design, test, and deploy collections strategies and workflows themselves. It also includes an integrated scorecard tool, budgeting, and costing module.

Data-driven decisions and customer 360-degree views

Data tracking at a granular level enables data-driven decision-making and a well-designed customer 360-degree view to serve clients better with real-time information.

Mobility

Our solution is capable of running on Apple or Android Tabs, giving a whole heap of features to help debt collection officers improve work efficiencies. Some of these include the ability to figure out the optimum route, geotag, document viewing, etc.