Client Overview
HNB PLC, Sri Lanka’s leading technologically innovative bank, aimed to enhance its customer onboarding and Know Your Customer (KYC) processes. Recognizing the need for a streamlined solution, HNB partnered with LinearSix Ltd. to integrate Lime, a revolutionary fintech solution.
Challenges
Traditional customer onboarding processes were time-consuming and faced regulatory challenges. HNB sought to reduce wait times for customers and enhance overall operational efficiency.
Solution
The integration of Lime, streamlined customer onboarding. Lime’s intelligent user interface reduced onboarding time to under five minutes, enhancing speed and convenience.
Benefits
Enhanced Customer Experience: Lime’s seamless onboarding process aligns with HNB’s commitment to providing a joyous banking experience, reducing wait times for customers.
Operational Efficiency: HNB’s Chief Information Officer highlighted Lime’s user-friendly interface, simplifying onboarding and reducing training time for employees across all branches.
Cost-Effectiveness: Lime’s integration came at a fraction of the cost associated with traditional solutions, leveraging a modern Software as a Service (SaaS) model.
Scalability: Lime’s robust tech stack ensures scalability and agility, enabling effective management across all HNB branches.
Positive Feedback: Feedback from both customers and front-line staff following Lime’s implementation has been exceedingly positive, indicating its success in improving operational efficiency and customer satisfaction.
Future Plans
HNB intends to expand Lime’s application to its centralised Operations department, aiming to enhance data enrichment and overall operational efficiency further.
Conclusion
The successful integration of Lime at HNB marks a significant milestone in the bank’s digital transformation journey. By leveraging innovative fintech solutions, HNB reinforces its commitment to providing exceptional customer experiences while maintaining operational excellence. Lime’s implementation sets a benchmark for streamlined customer onboarding in the banking industry, positioning HNB as a leader in digital innovation.